Store Policy
Things You Need to Know
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Returns and Refunds
How It Works
Returns:
We want you to be thrilled with your purchase & will do what we can to help you be happy.
All refunds/returns/exchanges for handmade and handcrafted jewelry are decided on a case-by-case basis.
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Please contact us for an Return Merchandise Authorization instructions prior to shipping your item back to us.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also have tags intact and in the original packaging.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.